Frequently Asked Questions (FAQ)
What is the proper format
of the TIN ID? The manifest? The BL?
TIN ID: 9 digit number. No special characters like dash
(-) or slash (/). (Ex: 123456789).
Manifest: 3 letters + 4 numbers + dash (-) + year. (Ex:
Note: For NAIA lodgement, use
the assigned Manifest number. (Ex: 495)
BL : Composed of numbers and letters
or numbers only.
(Please see instruction for NAIA)
Note: (FOR NAIA ONLY) Please
encode the Master Airway Bill, Packaging and Gross Weight
in the container no. field. If Direct Flight in PSI
and CARGOHOUSE warehouse, please encode the word DIRECT
in container no. field and Master Airway Bill in box
40. If Direct Flight in PAIRCARGO warehouse, please
encode the Master Airway Bill in container no. field
and the word DIRECT or NONE in box 40.
MIASCOR (NAIA ONLY) Please encode
the Master Airway Bill, Gross Weight and Packaging
in the container number field and House Airway Bill
(numeric only in box 40a. If DIRECT
FLIGHT, please encode the word DIRECT in container number
field and Master Airway Bill in
What is the bank reference
The bank reference number is a number used
by BOC to check whether there is a match between the
actual payment made to the bank against the amount payable
as assessed by ACOS. It is an eight (8) digit number,
which should be unique and is not duplicated. Otherwise,
you will receive an error message from ACOS. If you
are the declarant or user, always check the range of
your assigned bank reference number. For additional
Bank Reference Number, please call the Client Service
Hotline at 845-0509.
What about box number 44?
Box number 44 contains 2 check boxes. [Other charges
in transaction value and insurance in freight.]
If other cost "box 9c"
is blank under the Financial window, other charges in
transaction value must be checked. Otherwise it must
If insurance cost "box 9b"
under the Financial window is blank, insurance in freight
must be checked. Otherwise it must be unchecked.
What is the check box for?
The rule with this check box is - if the particular
shipment is under LC, then the box should not be checked.
If it not under LC, then it must be checked. Remember:
With LC = uncheck Without LC = checked.
What version of windows
can I use?
Customs Workstation System (CWS) will work on the following
operating systems: Windows 95b, Windows 98, Windows
98 Second Edition (SE), Windows Millennium Edition (ME).
It will NOT work properly on Windows NT or Windows 2000.
What if my system (PC)
is corrupted and there is a need to use another PC?
Always backup the Data under CWS folder in the directory.
Once you installed CWS in another PC, copy the backup
Data folder then paste (overwrite) it to your new CWS
folder. Please call Client Service Officer for more
details and assistance at 845-0509.
Why do I need to have my
manifests checked (POM and MICP)?
The manifest number is a mandatory field on ACOS servers
and cannot be blank. Also, when submitting declarations,
manifests must be present in ACOS servers otherwise;
it will generate an error response message. Please have
the following information available when verifying your
manifests: manifest number, bill of lading (BL), number
of packages, gross weight and port (POM or MICP). Please
check with your shipping lines if they already forwarded
the manifest information to ACOS before sending the
What is post-entry?
Although there are many validations to prevent
most errors in the system, there are still some text
boxes that should not be validated by either the front
end or ACOS. Therefore we encourage you to double-check
your entries before sending. However, in the unfortunate
event that there may be unacceptable discrepancies,
there is still hope. The post-entry process is done
to make corrections or to delete the entire entry. We
do not recommend this process, as it is tedious and
time consuming. Again we urge you to check all entries
Note: Please see Post Entry Procedure for more details.
When should I update my
Generally, the exchange rate and other updates
are issued every Friday afternoon. Please update your
system Monday morning by clicking the receive button.
Do I have to be connected
to encode in CWS?
No. Simply encode all the necessary details offline,
queue data and click the send button. The system will
automatically connect you to our servers and will disconnect
Can I use ISP instead of
Yes. Your IT in charged should communicate with Client
Service Officer for some technical adjustment in the
How do I check my error
Simply open the entry and click file > response
What if I get the message
'error, no dial tone'?
Please check if the modem is turned on and it is properly
connected to the telephone. If possible, try to connect
again after shutting down your computer and modem.
What if I received ERROR
"No Error Code Found in Error Table"?
Please note Application Reference Number, Port and declarant
TIN ID then call Client Service Officer hotline at 845-0509.
What if my declaration
is AFTA exempted?
Please select exemption in box 36. Other exemption is
included in this box.
Note: Always remember that if you open the CWS Item
Page module, this field is editable specially Box Number
36 Pref. Be sure that exemption is selected in box 36.
then Update the system before you close the declaration.
What if my Tariff Rate
(HSCodes) is not updated?
Please note the Tariff code then call the Client Service
hotline at 845-0509. The officer in charge will then
send to you the updated tariff code.
What is Consolidated Page?
Consolidated Page is same with Item Page. If you change
or edit some data's in Item Page, it is also advisable
to edit the Consolidated Page.
Can I delete the Application
Reference Number in Queue Declaration for Submission
How long should I wait
the response message from BoC?
The commitment of the BoC is 30 minutes to 1 hour.
What if the number of Gross
Weight or Package is lesser than the number of Items?
Please coordinate with the ACOS officer.
Can I lodge Loose Cargo
What if my declaration
has more than one Invoice Number?
You can use forward slash (/). [Ex. 123455/67890/246810]
What if I have more than
4 Containers to be filled in Container Number fields?
Container Number fields are not mandatory boxes.
You may also use marks and numbers fields.
What if I get the error
BL is not import?
Please coordinate with the ACOS officer.